Midpoint’s returns processing center is among the most advanced in the industry. We scan the barcode of each and every book as it goes through the system. This documents incoming shipment errors and eliminates unwarranted deductions from your customer’s payments.
The fact is we had to develop this system to protect our client publishers from the many books returned in error and automatically deducted from the publisher’s receivables. The big customers aren’t trying to cheat, but their huge and dispersed operations are virtually guaranteed to make mistakes – most of which will be in their favor unless caught.
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